nagad88's Privacy Policy

nagad88 operates an online gaming and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use our website, mobile app, and related services ("Services").

By using our Services, you agree to the terms described in this Policy. This Policy should be read alongside our Terms and Conditions, as both govern the relationship between you and nagad88. Use of our Services is prohibited if you are under 21 years of age.

This Policy may be updated at any time. In the event of changes, we will post a notice on the website and update the "Last Updated" date at the top of the Policy. Continued use of the Services after an update means you have accepted the revised Policy.

nagad88 collects only the information necessary for the smooth operation of our Services. Below is a list by type of information:

2.1 Information You Provide Directly

When you create a new account, make a deposit or withdrawal, or contact our support team, you provide certain information yourself. This includes:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (where identity verification is required)
• Payment details — bKash, Nagad, Rocket, Upay, or bank account information
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our website or app, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Pages visited and time spent on each page
• Referral source (where you came from before reaching our site)
• Session information collected via cookies and similar tracking technologies

2.3 Transaction Information

A record of every deposit, withdrawal, bet, and game session is stored in our system. This information is necessary for verifying account balances, resolving disputes, and running responsible gaming programs.

nagad88 uses your information only for the specific purposes listed below:

• Account management: Registration, login, password recovery, and identity verification.
• Processing financial transactions: Completing deposits and withdrawals and preventing fraud.
• Customer support: Providing assistance via live chat or email.
• Responsible gaming: Identifying unusual playing patterns and providing timely support.
• Technical improvement: Improving site performance and user experience.
• Legal compliance: Maintaining compliance with applicable regulations.
• Communications: Sending important security messages and necessary notifications.

We do not sell or rent your information to any third party. Protecting your personal information is a priority for nagad88.

nagad88 uses cookies and similar tracking technologies that make your browsing experience easier. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember language preferences and display settings.
• Analytics cookies: Used to review site traffic and usage patterns — completely anonymous.

4.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some site functionality and cause login issues.

We do not sell or share your personal information with third parties, but information may be disclosed in the limited circumstances below:

5.1 Payment Providers

Necessary information is exchanged with payment gateways and banks such as bKash, Nagad, Rocket, and Upay to complete transactions. These parties are bound by their own privacy policies and use the information only to process transactions.

5.2 Technology and Service Partners

Game software providers (such as Evolution, Pragmatic Play, PG Soft, JILI), security services, and technology providers receive limited necessary information. They are bound by strict confidentiality agreements.

5.3 Legal Obligations

Disclosure of information may be legally required in response to a court order, legal process, or valid request from a government authority.

5.4 Business Transfers

In the event of a business transfer or restructuring, user information may be transferred to the relevant entity, but the protections of this Policy will continue to apply.

nagad88 retains your personal information only for as long as necessary. All information is retained while your account is active. After an account is closed, some information may be kept for a specified period due to legal or regulatory requirements.

• Financial transaction records — retained for an extended period for financial audit purposes.
• Identity verification documents — retained for the applicable period after account closure.
• Communication and support logs — retained for as long as needed for dispute resolution.
• After the retention period ends, information is securely deleted or anonymised.

nagad88 applies industry-standard technical and administrative measures to keep your information secure.

• SSL encryption: All data transfers on the website and app are secured with SSL technology.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access controls: Only authorised staff can view your information, and only when specifically required.
• Regular security reviews: Our systems are tested and updated on a regular basis.
• Firewalls and intrusion detection systems: Active in preventing unauthorised access or cyber attacks.

If you notice any unusual activity on your account, notify our support team immediately. Our 24/7 live chat and email support are available in both Bengali and English.

As a nagad88 user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. Contact our support team and, after identity verification, we will provide the information.

8.2 Right to Correction

If your account contains incorrect information, you may request a correction. Many details can be changed directly from your account settings.

8.3 Right to Deletion

Where there is no legal obligation to retain it, you may request that your personal information be deleted after your account is closed.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out from your account settings. However, important security and transaction-related messages will continue to be sent.

To learn more about your rights regarding responsible gaming, read our Responsible Gaming page, which includes information on self-exclusion and setting deposit limits.

nagad88's Services are exclusively for individuals aged 21 and above. We do not knowingly collect personal information from any minor. An age verification process is in place at the time of registration.

If we suspect that a user is under 21 years of age, we reserve the right to suspend the account and delete any collected information. If you are aware that a minor has registered on our platform, please notify our support team.

Our platform may contain links to third-party websites. Clicking on these sites will bring you under their own privacy policies. nagad88 is not responsible for the collection or use of information by third-party sites.

This Privacy Policy may be updated due to changes in technology, business operations, or legal requirements. For significant changes:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email or account notification.
• Continued use of the Services after an update means you have accepted the revised Policy.

For full details about the rules and conditions of our Services, visit the Terms and Conditions page.